Privacy Policy

ECLATANT DIAMONDS PRIVACY POLICY

This Privacy Policy (the “Policy”) describes how Eclatant Diamonds Inc. (“Eclatant Diamonds”, “we”, “our”, or “us”) collects, uses, and discloses consumers’ personal information, including information collected in our retail locations and through our website https://eclatantdiamonds.com/ (the “Website”) and all other websites, mobile sites, services, applications, platforms and tools where this Policy appears or is linked (collectively, the “Services”).

By providing personal information to us (whether in-store, via correspondence, through our Website, by phone, or otherwise), you consent to the collection and use of your personal information in accordance with this Policy. If you do not agree with this Policy, please do not use our Services.

Notice at Collection

We collect personal information as described below and in accordance with applicable law.

Under certain U.S. state privacy laws (including the California Consumer Privacy Act), we may “sell” or “share” personal information as those terms are defined by law. You may opt out of the sale or sharing of your personal information, including targeted advertising, by contacting us at:

📧 support@eclatantdiamonds.com
📞 +1 (Insert Official Number Here)

You may also enable browser-based tools such as Global Privacy Control (GPC) to communicate your opt-out preferences.

We retain personal information only as long as reasonably necessary for business, legal, tax, security, fraud prevention, dispute resolution, and regulatory compliance purposes.

Categories of Personal Information We Collect

We may collect the following categories of personal information (including within the last 12 months):

1. Identifiers

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Username and password

  • Customer service inquiries

  • Photos, reviews, and comments submitted

This data may be sold or shared as permitted by law.

2. Demographic Information

  • Date of birth

  • Anniversary date

  • Shopping preferences

  • Product interests

This data may be sold or shared as permitted by law.

3. Financial Information

If you make a purchase, we collect payment-related details (processed securely through third-party payment processors).
This data is not sold or shared.

4. Commercial Information

  • Purchase history

  • Wishlist activity

  • Transaction details

  • Loyalty program participation

  • Product preferences

This data may be sold or shared for marketing and analytics purposes.

5. Internet / Electronic Activity

  • IP address

  • Device ID

  • Browser type

  • Website activity

  • Time and date of visit

  • Click behavior

This data may be used for analytics, personalization, and targeted advertising.

6. Geolocation Data

  • IP-based location

  • GPS/WiFi-based mobile location

Used to improve services and personalize experiences.

7. Audio/Visual Information

  • Photos or videos submitted for reviews

  • Virtual try-on content (if applicable)

8. Sensitive Personal Information

  • Social Security Number (if required for financing/credit applications)

  • Identity verification data

This data is not sold or shared.

Purposes for Collecting Personal Information

We use personal information to:

  • Process and fulfill orders

  • Provide diamond customization services

  • Ship products

  • Send order confirmations and updates

  • Provide customer support

  • Send marketing emails/SMS (with consent)

  • Improve website functionality

  • Analyze shopping behavior

  • Prevent fraud and ensure security

  • Conduct surveys and promotional campaigns

  • Personalize advertising

  • Comply with legal obligations

We may also anonymize and aggregate data for internal research and analytics purposes.

Information We Disclose

We may disclose personal information:

  • To service providers (shipping, payment processors, marketing tools, analytics providers)

  • To advertising partners

  • To affiliates and subsidiaries

  • When required by law

  • In connection with mergers, acquisitions, or business transfers

We may also share de-identified or aggregated information without restriction.

Interest-Based Advertising

We use cookies, pixels, and similar technologies for:

  • Analytics (including Google Analytics)

  • Advertising personalization

  • Marketing campaign measurement

You may opt out via:

Your Privacy Rights (U.S. Residents)

Residents of California, Colorado, Connecticut, Virginia, and Utah may have the right to:

  • Know what personal information we collect

  • Access and receive a copy of your data

  • Correct inaccurate information

  • Delete personal information

  • Opt-out of sale or sharing

  • Opt-out of targeted advertising

  • Appeal a denied request

To submit a request:

📧 support@eclatantdiamonds.com
📞 +1 (Insert Official Number)

EEA and UK Residents

If you reside in the European Economic Area or United Kingdom:

Eclatant Diamonds acts as the data controller.

You have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • Lodge a complaint with your supervisory authority

Legal bases include:

  • Consent

  • Contract performance

  • Legal obligations

  • Legitimate business interests

Children’s Privacy

Our Services are not directed toward children under 16. We do not knowingly collect personal information from children.

Data Security

We use administrative, technical, and physical safeguards to protect personal information. However, no system is 100% secure.

Retention

We retain personal information as long as necessary for:

  • Order fulfillment

  • Warranty and service

  • Fraud prevention

  • Legal compliance

  • Dispute resolution

Financial Incentives

We may offer:

  • Discount codes

  • Loyalty rewards

  • Referral programs

Participation is voluntary. You may withdraw at any time by contacting:

📧 support@eclatantdiamonds.com

Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the revised date.