Very good question! The retainer cost for the private jeweler is $500 which is paid at the beginning of the engagement. The full $500 is credited towards the final purchase price of the jewelry purchased. No purchase is required. The cost of the jewelry is based on the design and attributes selected during the custom design sessions. Eclatant strives to keep the cost of all pieces below main street retail prices while ensuring exceptional quality. All costs are presented during the design process to ensure transparency and a rewarding collaborative experience.

The collaborative design sessions are typically one hour each and most clients use two sessions. The design drawings / computer aided illustrations / gemstone sourcing process averages one to two weeks and is completed between sessions one and two. The second design session is for refinements and modifications. After a design is agreed upon, the made-to-order piece is created and delivered in four to six weeks.

If you are designing a piece for a special dates like engagements, anniversaries, birthdays, and holidays please start the process 60-90 days in advance. We have pieces that can be modified and made quickly, however fully custom designs can take up to three months to complete.

Eclatant is proudly a direct to client service. We do have a limited selection of popular items to purchase directly on the website. The vast majority of our engagements are one-on-one with clients that want private, collaborative, and personal design experiences. We do not operate retail locations, which allows us to offer a premium experience while saving clients money.

Yes, absolutely! This is one of the best ways to incorporate your wishes into your custom piece. We request that all clients share photos and/or an inspiration board from websites like Pinterest. The Private Jeweler will collaborate with you using your inspiration pieces and design a custom piece you with love.

We strive to meet and exceed your expectation, but if we can not create a design that is perfect for you. Then there is absolutely no obligation to purchase any pieces. Eclatant will retain the initial fee for the time spent working with you and we will provide you the designs developed.

Highest quality rings, pendants, and earrings. With all ethically sources lab-grown diamonds and gemstones. The majority of the jewelry we create is custom designed for clientele through our Private Jeweler Services. No additional mark up for using this service.

We specialize in lab-grown diamond jewelry, including:

• Engagement Rings
• Bridal Jewelry
• Fine Jewelry such as earrings, bracelets, necklaces, and pendants
• Custom Pieces

All our creations are meticulously crafted made to order by our skilled jewelers and artisans to ensure the highest quality and uphold our ethical standards.

Currently, we do not offer gift cards. However, our support team can assist you in finding the perfect gift option for your loved ones.

You can order existing items in our catalog directly through the website. You can also contact us if you want to order an item, that is a modification of an iteon the website or a totally custom piece.

All major credit cards, ACH and wire transfers

Most items are shipped for free using FedEx or UPS. They are shipped with insurance, tracking numbers, and require a person to sign for delivery. For complete details, please see our Shipping and Return Policies here: https://eclatantdiamonds.com/pages/free-shipping

Yes! Once the item has been shipped, you will receive the tracking number from FedEx or UPS.

Most purchases are returnable within 30 days on all unused, undamaged, unmodified, non-customized, non-engraved pieces. Custom pieces and made-to-order pieces are non-returnable.

Contact us and reference your item description, order number, and shipping tracking number. Please let us know the reason for the return. Include your elephone number. Use this contact page: https://eclatantdiamonds.com/pages/contact

Contact us as soon as you discover the issue. Do not attempt to correct the damage. We will pay to have the item returned to us.

Contact us here: https://eclatantdiamonds.com/pages/contact

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